Refund Policy

At Brain Pointed, we are committed to delivering high-quality Digital Marketing and Spoken English courses along with an exceptional learning experience. However, we understand that circumstances may arise where you need to request a refund. This Refund Policy outlines the terms and conditions under which refunds may be granted.

1. Eligibility for Refunds

We offer refunds under the following conditions:

• Course Access: If you have purchased a course but have not accessed more than 20% of the content, you may be eligible for a refund.

• Timeframe: Refund requests must be made within 7 days of purchase.

Refunds cannot be processed for courses that have been extensively accessed or completed, as this is considered full utilization of our services.

2. Non-Refundable Items

Refunds are not applicable in the following cases:

• Downloaded Products: Templates, themes, or plugins once downloaded are non-refundable due to the nature of digital products.

• Promotional Offers or Discounts: Courses purchased at discounted rates or under promotional offers are non-refundable unless explicitly stated otherwise.

3. How to Request a Refund

To request a refund, please reach out to our support team.
If approved, the refund will be credited to your original payment method within 7–10 business days.

4. Course Substitutions

If you are not fully satisfied with a course but do not qualify for a refund, you may request a course substitution. You can switch to another course of equal or lesser value. Substitutions must be requested within 7 days of your original purchase.

5. Changes to This Policy

Brain Pointed may update or modify this Refund Policy at any time to reflect changes in business practices or for legal compliance. Updates will be posted on this page, along with an updated Effective Date.

6. Contact Us

For any questions about this Refund Policy, contact us at:

📧 Email: info@brainpointed.com